1. About us
Viovi Cleaning Services is a family-run cleaning business based in Surbiton, Surrey, serving customers within approximately 30 miles of Surbiton. The business is operated by Viovi Cleaning Services Ltd, registered in England & Wales (company number 17398520). Contact: info@viovicleaningservices.co.uk / 07428 028126. Registered office: 22 Anfield Close, Weir Rd, London, SW12 0NT (not a trading location or a place customers visit).
2. Quotes and bookings
Prices shown on our pricing page are starting guide prices. Your final price is confirmed in an individual quote based on the size and condition of the property. A booking is confirmed once we have agreed the service, date and price with you.
Minimum bookings apply: 3 hours per visit for regular domestic cleaning and 4 hours for one-off cleaning. End of tenancy cleaning is charged as a fixed price based on the size of the property, not by the hour.
3. What is included
All cleaning products, tools and professional equipment are included in the price. Eco-friendly products are available on request. We clean internal windows and conservatory glass only — we do not provide exterior window cleaning.
4. Access, parking and utilities
You are responsible for providing safe access to the property along with running water and electricity. Additional parking charges may apply depending on the property location, and will be included in your quote or added at cost where they cannot be known in advance.
5. Payment
Payment is due on completion, on the day of the appointment. We accept cash, bank transfer, and debit or credit card, including card payments taken in advance over the phone.
6. Cancellations and rescheduling
- Regular domestic cleaning: at least 24 hours' notice to cancel or reschedule.
- End of tenancy and one-off cleaning: at least 48 hours' notice. Within 48 hours, a cancellation fee of 20% of the quoted price applies.
- If our team cannot access the property at the agreed time, the visit may be treated as a late cancellation.
7. Our satisfaction guarantee
If you are not satisfied with any part of the clean, tell us within 48 hours of the service and we will return and re-clean the areas concerned at no extra cost. Claims made after 48 hours cannot be guaranteed.
8. Duration and condition of the property
An end of tenancy clean can take up to twice as long as a general clean, and a neglected property up to three times as long. Homes with pets may require additional cleaning time depending on the condition of the property. Where a job clearly exceeds the scope quoted, we will discuss this with you before continuing.
9. Insurance, damage and liability
We hold Public Liability and Employer's Liability insurance and our team is DBS checked and COSHH trained. Any accidental damage should be reported to us within 24 hours so we can investigate and, where we are responsible, put it right through our insurance. We ask that valuable, fragile or irreplaceable items are secured before our visit. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.
10. Health and safety
We may decline or stop work where conditions are unsafe, including biohazards, pest infestations or unsafe access. We will always discuss alternatives with you first where we can.
11. Your consumer rights
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015. These terms are governed by the law of England and Wales.
12. Privacy
Details of how we handle your personal data are set out in our Privacy Policy.